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public desk

Questions

What people ask us, answered plainly.

Switching

Do we have to learn a new system?

No. Your site keeps the pages and the menu you know. Posting is one screen with one box, and a short call covers it. For a big change, tell us and we make it.

How long does switching take?

A few weeks, most of it ours. The longest step is usually the .gov application, which CISA reviews; until it is approved the new site runs at your current address.

What happens to our current website and vendor?

We rebuild the site from what you publish now, so nothing is lost. If you are under contract, we can run alongside until it ends. Code on eCode360 and your payment processor can stay exactly where they are; we link to them.

Will our old links break?

No. Every old address forwards to the page that replaced it, so links in newsletters, flyers, other sites and search results keep working.

What about our e-mail?

We do not touch it. We change only the domain records that serve the website. If your e-mail is hosted by your web vendor, we plan that move with you.

Who posts things after launch?

Whoever you like: the clerk, the deputy, the building department. Each person gets their own login, and every change is logged. They can also post by e-mail from their own village address; only addresses you approve can post. For big changes, you tell us and we make them.

The law

Are we required to have a .gov website?

It depends on your state. In New York, if your municipality has 1,500 or more residents, yes: General Municipal Law 300 has required it since February 28, 2026. Below 1,500, the law asks you to comply to the extent practicable. Special districts must post certain items, such as a fire district’s proposed budget, on their site if they have one.

What does the law require us to post?

Notice of elections, public hearings and meetings; agendas and minutes; the code and local laws; and the budget, annual financial report, latest audit and multiyear financial plan. The Open Meetings Law sets the clocks: notice 72 hours before a meeting, records for discussion 24 hours before, minutes within two weeks. The law page has each section.

Is there a penalty?

In New York, General Municipal Law 300 carries no fine and no enforcing agency. In practice boards answer to Article 78 petitions from residents or the press, where courts can void actions taken in violation of the Open Meetings Law and award attorney fees, to State Comptroller audits, and to the local paper.

Does the website replace newspaper notices?

No. Where newspaper publication of legal notices is required, as it still is in New York, it stays required. The notice feature produces the newspaper copy alongside the website posting, from the same screen.

Minutes and recordings

Does software write our minutes?

It writes a draft, from the recording, in your format, marked draft. The clerk edits it, and the board adopts minutes. Nothing is ever published as adopted minutes on its own.

What do we need to record a meeting?

A phone on the table works. A USB microphone is better in a large room. If you already stream on Zoom or YouTube, we take the recording from there.

Do we have to post recordings?

Where the board allows members to attend by videoconference, Public Officers Law 103-a requires the recording to be posted within five business days and kept for five years. Otherwise it is your board’s decision; we post them or keep them private as you direct.

Buying

Does this need to go out to bid?

No. Every Public Desk quote stays under the $20,000 twelve-month aggregate that triggers competitive bidding under General Municipal Law 103. Your own procurement policy applies, usually written quotes, and we supply the written comparison.

What does it cost?

It depends on what you use. Every office starts with its site, then adds meetings, minutes, records requests, permits or payments when it is ready. We build your site first and quote after, so the price fits your office. There is no setup fee and no increase written into the contract.

Can we sign for more than a year?

The contract is annual with a subject-to-appropriation clause, so it can continue year to year without special approval.

What does it cost to leave?

Nothing. Thirty days’ notice, a full export of every record, and the site stays up for sixty days after the term so you can move it.

What will our treasurer need?

A W-9, the one-page contract, our written information security policy, answers to the State Comptroller’s IT governance checklist, and the payment processor’s PCI attestation. They come with the proposal.

Security and records

Where is our data kept?

In the United States, on Cloudflare’s network, encrypted in transit and at rest, backed up daily with a second copy in a separate region.

What if something goes wrong?

If an incident affects your data we tell the clerk within 24 hours, so the village can meet its 72-hour report to the Division of Homeland Security and Emergency Services. We do not pay ransoms. The security page has the details.

Who owns the site and the records?

You do. The .gov domain is registered to the village, and every record exports as plain files at any time, without a fee.

Associations

We are a homeowners or civic association, not a government. Does this fit?

Yes. You get the same site and desk: board meetings and minutes, notices to members, news, dues online and your governing documents. The statute pages and the FOIL log are left out, because they do not apply to you.

What does it cost for an association?

Like everyone else, you pay for what you use. Tell us about your association and we will quote it.

Something we did not answer?

Write to [email protected], or ask for your site and ask us then.

See your site first